Important Registration Changes for Racquet Sports, Group Exercise and Swimming
Members,
By now you hopefully have downloaded our new member app. We are excited to offer you a more streamlined experience for managing your club registrations and member account! With the launching of the app comes updated registration policies for your favorite group exercise classes, racquet sports and aquatic programming.
Please read carefully the changes listed below.
Group Exercise Registration
(Applicable to Greenville, Simpsonville and Five Forks Members)
Members now have the ability to register in advance for group exercise classes. Registration is not required, but is the best way to ensure you have a spot in class and allows you to receive advanced notice of any last minute class changes, new class additions and special event offerings.
- Online class registration opens 25 hours in advance of the class start time and closes 15 minutes before the start of class
- For certain high-capacity classes, Sportsclub will institute a new no-show policy:
For certain classes, a $15 no-show fee will apply for those who register in advance for class but do not show up- No-show fees will apply only to group exercise classes that are routinely in high demand (at 90% capacity or above on a regular basis)
- The classes with no-show fees will be clearly identified on the registration app
- For high demand classes, registered members will have up to 5 minutes after the start of class to claim their spot. If not in attendance within 5 minutes, that spot will be given to any members waiting to join class and the no-show fee will be charged
- Checking into the club with your member keytag (or with the digital keytag provided by the new app) will automatically check you into your class and ensure you are counted as present
Tennis, Racquetball and Pickleball Registration
(Applicable to Greenville, Simpsonville and Five Forks Members)
Call-in time for court reservations has been eliminated. Members will now be able to reserve their own courts on the app or member portal. The reservation rules are as follows:
- Reservations may be made up to two days in advance, beginning at 7:00 am
- Members may make up to two court reservations per day for up to 1.5 hours each (up to 2 hours each for racquetball)
- Members who do not wish to use the app may still call the front desk to make a reservation. However, please note that online reservations will have booking priority due to the online reservation window opening at 7:00 am
- As always, racquet sport reservations will be restricted to those with the appropriate membership type to use these services
Questions?
We’re here to help! Contact us here, visit us in the club or email [email protected] for more information or help getting started.
Also check out our app FAQ and starter guide here.